Better quality than I expected. Easy to set up and functioned as expected. My father had the same model before not the rugby like he had before but he likes it all the same.

Phone is good. Everything worked. Not a scratch. Wanted a simple phone to undumb myself from the smart phone. I use it just for that. Mostly calls and limited texts. What was disappointing is that the battery charges to only 75% called Sonim as per the advice of the Amazon app and they Sonim representative advised to buy a new battery. Granted it is a renewed phone but still the battery should not be that depleted. Otherwise I would give this phone a 5 star.

We bought it because we needed a phone that could basically only make calls and texts, but when it arrived it turned out that the phone had access to the internet, so we had to return it.

Got for my kids for use with T-mobile prepaid plan ($15/month auto-pays with unlimited text & talk so doesn't really feel like prepaid). This is one of the only flip phones that (a) Has band 71 which is CRITICAL to reliably use T-mobile in non-urban areas, and (b) properly handles MMS (multimedia) texts, and apparently group texts too (though haven't tried that yet). I believe it has a browser but it's not obvious where or how to get to it, and once my kids find it, they'll only have 1GB per month on our prepaid plan, which with videos they would use up in a single day. The processor is fast and the interface is snappy. Decent camera for a flip phone. This is built like a tank and water resistant. Note this is a BIG & HEAVY phone. Finally, there is pretty good aftermarket support for this phone with cases, cradles and spare batteries readily available.

The required menu selection for USB download is non existent - unable to access the phone's disk.